Privacy
We only request personal information which is relevant and essential to process your reservation and to ensure that your stay with us is enjoyable and safe.
We will never share your personal details, including contact information, with any third party, agency or company without your express written permission unless we are required to do so by legal or statutory bodies in order to comply with French or International law.
If, at any time, you wish to know which of your details we hold on file please email us at [email protected] We will only communicate directly with the individual making an enquiry or reservation via the email, postal address or telephone number(s) provided by them unless they give written permission to communicate with a third party and provide, in writing, the third party’s contact details.
We may, from time to time, send you information regarding Gites La Vielle Grange including details of special offers or discounts. If you do not wish to receive such information, please inform us via email at [email protected].
If you book to stay direct with us and complete a booking request form, then be assured that your details are kept secure on our system via password controlled entry and are not used for any other purpose or shared with any other person or business.
We need your email address to send through booking forms, answer any queries you have regarding the property or to send you terms & conditions, booking confirmation etc. We will send you a follow up email after your stay to thank you for staying, asking you to leave a review or feedback and details of how to stay in contact with us. We do not need explicit consent for this.
If you book via one of our booking partners, for example Airbnb they are also required to comply with GDPR regulations and have their own safeguards and policies.
Similarly, if you choose to follow us on social media (eg Facebook or Instagram), we do not need consent as you have already accepted the terms & conditions on that platform. Again, we will not ask you for your email address in order to send you newsletters etc.
What information we collect from you.
When you make a booking with us we collect the names and date of birth of all the guests who will be staying and the email address and telephone number of the person making the booking.
How we use the information you give us
We use your email to communicate with you, to send your booking confirmation and answer any queries you ask us, to thank you after your visit and ask you for a review. We will also add details of how you can keep in touch with us on social media, should you wish to do this.
We will not use your telephone number unless we need to contact you urgently or if we cannot reach you by email.
Marketing
We use Facebook and Instagram to market our gite and our own website. We never pass your details to any third party.
Access to your Information
You have the right to request a copy of the information we hold about you. If you would like a copy of this please email us at [email protected].
Cookies
We use cookies on our website. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitors’ use of the website and to compile statistical reports on website activity.
If you want to know more about cookies and how they work, or want information on removing cookies from your device, please visit http://www.allaboutcookies.org/manage-cookies.